Once you’ve logged into Refensa, you can access the candidates you have permission to view under the "Candidates" tab. Use the search and filter functions to quickly find the candidate you're looking for.
🔍 Can’t find the candidate?
Check the "Archive" tab in the same view. Candidates are automatically archived after a certain number of days based on your company settings, but they can also be archived manually.
If the candidate is not listed under "Candidates" or in the "Archive", it may be due to one of the following reasons:
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You don’t have access to the candidate in Refensa.
Access requires one of the following:- You are the responsible recruiter for the candidate in Refensa
- You’ve been granted access to the candidate
- You have Company Admin access
If none of the above applies, a colleague with access can either grant you permission to the process or share the reference report with you.
The candidate has been anonymized according to your account’s data retention settings.
Anonymization occurs automatically after a set number of days, as defined in your company settings. A Company Admin can view and manage the anonymization period via Company > Days to Anonymization. Please note that changes to this setting only apply to new processes from the time the change is made.